Returns
UK Customers
Easy Returns: available via Royal Mail tracked if you choose store credit or an exchange.
Bonus Credit: receive an extra 15% on top of your order value if you opt for store credit.
Refunds: for refunds to your original payment method, a £2.95 processing fee will be deducted.
How to Return: Click here to start a return or exchange.
International Customers
Easy Returns: available via FedEx tracked if you choose store credit or an exchange.
Bonus Credit: receive an extra 15% on top of your order value if you opt for store credit.
Refunds: for refunds to your original payment method, a £10 processing fee will be deducted.
How to Return: Click here to start a return or exchange.
Strict Return Policy
Non-Returnable Items: Thongs, Advent Calendars, The Nudea Fit Tape, Slouchy Socks (if removed from packaging) and items marked final sale.
Secret Sets: exchange only (different size or store credit).
Other Briefs & Bras: returnable if unworn, undamaged and with tags and hygiene stickers attached*.
*Some new collection briefs do not include hygiene stickers. Please try them on over your own underwear. Returns are accepted as long as the item is unworn and tags are attached.
Refund Process
We’ll notify you by email once your return is received and inspected. If approved, your refund will be processed to your original payment method. Refunds may take up to 30 days depending on your bank or card provider. Shipping fees cannot be refunded unless the item is proven faulty.
Late or Missing Refunds:
We will notify you as soon as we process any refunds.
If you cannot see the funds in your account you must contact your credit card company and bank, it can take up to 30 days before your refund is fulfilled. If you are still having problems, please contact us on support@nudea.com
