Due to the Covid-19 outbreak, our returns and exchange time limits have been extended to the following:
30 days = UK customers
30 days = International customers
from the date it arrives with you.
Orders placed in December have an extended returns period - 31st January.
For products such as thongs we strictly do not accept returns. They will be rejected, unless proven faulty upon receipt. This is our company policy for hygiene and safety reasons.
We accept returns on all other briefs and bras as long as the item is unworn, undamaged and still have the tags and hygiene sticker on (where applicable).
Some of our new collection brief styles do not have hygiene stickers on them. Where a hygiene sticker is not on the brief please take extra care and try the briefs over your own underwear in the interests of both health and hygiene. If you need to return them for any reason we are able to accept them as long as they are unworn and still have the tags on.
We offer Free UK Returns via Royal Mail tracked. Unfortunately, we do not offer free returns to customers outside of the UK but we will accept returns/exchanges from international customers as long as postage is paid for by the sender
Follow these 3 steps for a refund or exchange:
1.) Log your return and generate a pre-paid label via the returns portal
2.) Complete the returns form (which came with your order) and enclose within your package, indicating whether you prefer an exchange for another item or a refund.
3.) For those outside the UK, please arrange to send your item back to us at :
Manor House, Church Road, Little Marlow, Bucks, SL7 3RZ
We recommend using a tracked method of postage as we cannot accept responsibility if your item is lost in postage.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Shipping fees cannot be refunded unless the product is proven faulty.
Late or missing refunds (if applicable)
We will notify you as soon as we process any refunds.
If you cannot see the funds in your account you must contact your credit card company and bank, it can take up to 30 days before your refund is officially posted. If you are still having problems contact us on email@example.com