DELIVERY & RETURNS

DELIVERY:

UK Customers

Free delivery on all UK orders when you spend over £70.

We currently offer free delivery on stand-alone orders of our Nudea Fit Tape.

Standard UK shipping is £4.95 on orders up to £69.99.

All standard UK deliveries are via 48 hours Royal Mail. We endeavour to dispatch within 1-2 working days. Fit Tapes are dispatched on a standard, un-tracked 2 day service. Once your order has been processed and dispatched you will receive a confirmation e-mail letting you know your parcel is on its way.

International Customers:

Standard shipping for EU countries is £10.

– Standard shipping to EU countries takes 1-7 business days and will be delivered via UPS

Standard shipping for the United States of America is £10 and will be delivered via UPS.

Standard shipping for the Rest of the World is £15.

– Standard shipping to The United States of America and to the Rest of the World takes 1-10 business days and will be delivered via UPS.

Shipments to the European Union under €150 in total (including shipping costs) are covered by our IOSS registration and are not subject to customs duties, import duties or taxes levied once a shipment reaches your country.

Shipments to the European Union over €150 in total are subject to customs duties, import duties or taxes levied once a shipment reaches your country.

Shipments to the United States of America and the Rest of the World may be subject to customs duties, import duties or taxes levied once a shipment reaches your country. Such charges are not included in the purchase price of NUDEA products and we do not accept responsibility for them under any circumstances. These charges must be paid by the recipient of the parcel.

If you have any questions or queries please do not hesitate to contact us at support@nudea.com

 

 

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RETURNS:

All items bought directly from Nudea can be returned within 30 days of receiving your order with the exception of Thongs, The Nudea Fit Tape and Advent Calendars which are non refundable. Secret Sets can only be exchanged for a different size or store credit. All orders placed between November 13th and December 24th 2024 will have extended returns until January 31st 2025. 

We offer Easy UK Returns via Royal Mail tracked. We'll also give you 15% of your order value on top if you opt for store credit. For orders returned in full for a monetary refund, a processing fee of £2.95 will be deducted from your refunded value. We also are unable to offer free returns to customers outside of the UK but we will accept returns/exchanges from international customers as long as postage is paid for by the sender.

If your order is applicable for returns (UK only) You can arrange a return or exchange by clicking here.

For international orders please arrange to send the items back to us at: Nudea Returns, Manor House, Church Road, Little Marlow, Bucks SL7 3RZ.

STRICT POLICY:

We regret that we cannot accept returns for Thongs as company policy for hygiene and safety reasons, The Nudea Fit Tape and Advent Calendars. Secret Sets can only be exchanged or store credit given. They will be rejected, unless proven faulty upon receipt.

However, we accept returns on all other briefs and bras as long as the item is unworn, undamaged and still have the tags and hygiene sticker on*.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Shipping fees cannot be refunded unless the product is proven faulty.

Late or missing refunds:

We will notify you as soon as we process any refunds.
If you cannot see the funds in your account you must contact your credit card company and bank, it can take up to 30 days before your refund is fulfilled. If you are still having problems, please contact us on support@nudea.com

*Some of our new collection brief styles do not have hygiene stickers on them. Where a hygiene sticker is not on the brief please take extra care and try the briefs over your own underwear in the interests of both health and hygiene. If you need to return them for any reason we are able to accept them as long as they are unworn and still have the tags on.

DELIVERY:

Free delivery on all UK orders when you spend over £70.

We currently offer free delivery on stand-alone orders of our Nudea Fit Tape.

Standard UK shipping is £4.95 on orders up to £69.99.

Standard UK deliveries are via 48 Hours Tracked Royal Mail. We endeavour to dispatch within 1-2 working days. Fit Tapes are dispatched on a standard, un-tracked 2 day service. Once your order has been processed and dispatched you will receive a confirmation e-mail letting you know your parcel is on its way.

International Customers:

Standard shipping for EU countries is £10.

– Standard shipping to EU countries takes 1-7 business days and will be delivered via UPS

Standard shipping for the United States of America is £10 and will be delivered via UPS.

Standard shipping for the Rest of the World is £15.

– Standard shipping to The United States of America and to the Rest of the World takes 1-10 business days and will be delivered via UPS.

Shipments to the European Union under €150 in total (including shipping costs) are covered by our IOSS registration and are not subject to customs duties, import duties or taxes levied once a shipment reaches your country.

Shipments to the European Union over €150 in total are subject to customs duties, import duties or taxes levied once a shipment reaches your country.

Shipments to the United States of America and the Rest of the World may be subject to customs duties, import duties or taxes levied once a shipment reaches your country. Such charges are not included in the purchase price of NUDEA products and we do not accept responsibility for them under any circumstances. These charges must be paid by the recipient of the parcel.

If you have any questions or queries please do not hesitate to contact us at support@nudea.com

RETURNS:

All full priced items bought directly from Nudea can be returned or exchanged within 30 days of receiving your order with the exception of Thongs, Advent Calendars and The Nudea Fit Tape which are final sale and Secret Sets which are exchange or store credit only.

We offer Free UK Returns via Royal Mail tracked for all orders taking store credit, or exchanges. We'll also give you 15% of your order value on top if you opt for store credit. For all other orders returned a processing fee of £2.95 will be deducted from your refunded value. We also are unable to offer free returns to customers outside of the UK but we will accept returns/exchanges from international customers as long as postage is paid for by the sender.

If your order is applicable for free returns (UK only) You can arrange a return or exchange by clicking here.

For international orders please arrange to send the items back to us at: Nudea Returns, Manor House, Church Road, Little Marlow, Bucks SL7 3RZ.

STRICT POLICY:

We will NOT accept returns on Thongs if you return these, we will be unable to provide you with a refund. This is for hygiene and safety purposes. Returned thongs cannot be resold and therefore will be rejected, unless proven faulty upon receipt.

We will also be unable to offer refunds for Advent Calendars as these are limited edition, The Nudea Fit Tape or The Slouchy Socks if they have been removed from original packaging.

However, we accept returns on all other briefs and bras excluding Secret Sets which can only be exchanged for another size or store credit, as long as the item is unworn, undamaged and still have the tags and hygiene sticker on*.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Shipping fees cannot be refunded unless the product is proven faulty.

Late or missing refunds:

We will notify you as soon as we process any refunds.
If you cannot see the funds in your account you must contact your credit card company and bank, it can take up to 30 days before your refund is fulfilled. If you are still having problems, please contact us on support@nudea.com

*Some of our new collection brief styles do not have hygiene stickers on them. Where a hygiene sticker is not on the brief please take extra care and try the briefs over your own underwear in the interests of both health and hygiene. If you need to return them for any reason we are able to accept them as long as they are unworn and still have the tags on.