Refund policy

All items bought directly from Nudea can be returned within 30 days of receiving your order.

We offer Free UK Returns via Royal Mail tracked. Unfortunately, we do not offer free returns to customers outside of the UK but we will accept returns/exchanges from international customers as long as postage is paid for by the sender

If your order is applicable for free returns (UK only) please use this link clearly stating if you need a refund or exchange. Please email support@nudea.com if you need anything further.

For international orders please arrange to send the items back to us at: Nudea Returns, Manor House, Church Road, Little Marlow, Bucks SL7 3RZ.

STRICT POLICY:

We regret that we cannot accept returns for the Barely There Thong as company policy for hygiene and safety reasons. They will be rejected, unless proven faulty upon receipt.

However, we accept returns on all other briefs and bras as long as the item is unworn, undamaged and still have the tags and hygiene sticker on*.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Shipping fees cannot be refunded unless the product is proven faulty.

LATE OR MISSING REFUNDS:

We will notify you as soon as we process any refunds.
If you cannot see the funds in your account you must contact your credit card company and bank, it can take up to 30 days before your refund is fulfilled. If you are still having problems, please contact us on support@nudea.com

*Some of our new collection brief styles do not have hygiene stickers on them. Where a hygiene sticker is not on the brief please take extra care and try the briefs over your own underwear in the interests of both health and hygiene. If you need to return them for any reason we are able to accept them as long as they are unworn and still have the tags on.